Guidelines for using MTA Call-a-Ride
What to know before and during your trip, effective November 9, 2026.
Effective November 9, 2026These guidelines take effect November 9, 2026. Download the official document:
MTA Call-a-Ride is a premium, same-day, on-demand transportation service provided to eligible MTA Mobility customers for their transportation needs. The MTA Call-a-Ride service is non-transferable. Only the MTA-certified customer issued the MTA Mobility ID card may use the card for their transportation.
MTA Mobility ID card
The MTA Mobility ID card will be used for the MTA Call-a-Ride, MTA Call-A-Center and MTA MobilityLink services. The current green (Call-a-Ride) and red (Call-A-Center) cards will no longer work with the program. The card is non-transferable.
MTA Call A Ride Call Center
Book your ride with the MTA Call A Ride Call Center: 866-535-8781
- You must have your valid MTA Mobility identification card in your possession to travel.
- Rides must be scheduled by calling the MTA Call A Ride Call Center, using the MTA Call-a-Ride automated phone system, or using the MTA Call-a-Ride mobile app.
- You may not call drivers or transportation companies directly to arrange your rides.
- There is no smoking, vaping, eating, drinking or radio playing permitted in the vehicle.
- You must provide accurate pickup and drop-off information to the dispatch operator.
- You may not change your requested destination after the vehicle has arrived.
- Present your valid, current MTA Mobility ID card to the driver at the beginning of the trip. Be prepared to have your card photographed and to sign a signature pad before the trip begins.
- You may not request a specific driver or ask the driver to wait for you on any service ride.
Fare
- Customer fare is $3.00 per one-way trip, paid in cash directly to the driver or paid electronically when booking through the MTA Call-a-Ride app or with the MTA Call A Ride Call Center.
- You are limited to sixty-two (62) one-way trips per month.
- You will be responsible for the full fare if you have exceeded the monthly sixty-two (62) trip limit.
- The subsidized fare is limited to $40.00 for each one-way trip. You will be responsible for any amount over $40.00.
- A No-Show or Late Cancellation counts against your sixty-two (62) trips per month. See the No Show and Late Cancellation policy.
MTA Call-a-Ride Customer Service
- Contact MTA Call-a-Ride Customer Service at 410-664-2030, Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Information is also available on this website, including the service area map and the full program policy.