Frequently Asked Questions about MTA Taxi Access II

Frequently Asked Questions

Question:
How far in advance do I need to call for Call-a-Ride service?
Answer:
Call a participating company at least 40 minutes in advance. Check back on the status of your ride every 20 minutes. If you require a wheelchair accessible vehicle, it is recommended that you allow additional advance time.

Question:
What should I do if my ride is running late, or if it doesn’t show up at all?
Answer:
If your ride is more than 20 minutes late, please call the taxi/sedan company back to check on the status of your pick up. If you decide it’s taking too long, you may call another Call-a-Ride provider. Please remember you must call the first company back to cancel. Note: You may choose whether you want to use either Mobility or the Call-a-Ride Program, but you may not tie up two services for one trip. Double booking is not allowed under any circumstances.

Question:
I use a wheelchair. How does the service work for me?
Answer:
If you use a folding wheelchair, let the transportation dispatch operator know. If you are unable to independently transfer to the vehicle, you will need to request an accessible vehicle.

Question:
I have a motorized mobility device or non folding wheelchair. Can I use the service?
Answer:
Yes, but there are a limited wheelchair accessible Taxis/Sedans and you must tell the dispatch operator that you need an accessible vehicle. They will advise you if one is available. Please allow extra time because of the limited number of vehicles. They can not guarantee that a vehicle will be available to meet your scheduling needs.

Question:
I have been certified for Call-a-Ride service with the use of a Personal Care Assistant (PCA), Is there an extra charge when I bring someone with me?
Answer:
If you have been certified for the Call-a-Ride service with the use of a Personal Care Assistant (PCA), make certain you always travel with your PCA. There is no additional charge for the PCA.

Question:
How many trips can I take each day?
Answer:
You can take as many trips per day as you wish, as long as you do not exceed 62 trips per month.

Question:
How much do I pay for each trip?
Answer:
A Call-a-Ride customer must pay $3.00 for each trip. The MTA will pay up to $40.00 for each Call-a-Ride trip. If the fare is greater than $40.00, then you will have to pay the fare over the $40.00 limit. For Example: if the fare is $45.00, you will pay the driver the Call-a-Ride fee of $3.00 plus $5.00 because the fare is more than $40.00. All together, you will have to pay $8.00 for the trip.

Question:
What should I do with my receipts?
Answer:
Always keep your receipts. Verify receipt totals, sign the receipt, and keep the receipt. Never sign a blank or incorrect receipt. Your signature validates the information on the receipt. You are responsible for ensuring the receipt does not include incorrect information. If you are unable to verify transactions due to a disability, you should contact MJM Call-a-Ride Customer Service within twenty-four (24) hours to verify the transaction. Treat the Call-a-Ride card as if you were using your own funds. You must keep Call-a-Ride receipts for at least six months for auditing purposes by MJM Innovations.

Question:
Can I take a round trip, arrange for a standing ride or make multiple stops?
Answer:
No. You cannot take roundtrips with the same driver or arrange a schedule for standing rides or make multiple stops. For instance, if you are picking up a prescription, you must have the driver drop you off, then call for another cab/sedan, when you are finished conducting your business.

Question:
Can I have a regular driver or call the driver directly to arrange my rides?
Answer:
No. You cannot call drivers directly to arrange for your rides, request specific drivers, have a regular driver. You are responsible for ensuring that the same driver does not arrive to pick you up frequently. If a company dispatch office begins sending the same driver, please contact different transportation companies to ensure a pattern does not develop between you and a single cab driver.

Question:
What is the MTA established service area?
Answer:
The MTA service area includes all of Baltimore City, most of Baltimore County and limited areas of Anne Arundel County. For specific address information, please call MJM Call-a-Ride Customer Service at 410-664-2030. Do not rely on the cab company for this information.

Question:
Where can I use the Call-a-Ride service?
Answer:
You can only use theCall-a-Ride card for your transportation needs within the established MTA Mobility service area. That means that you must begin and end your ride within the established MTA Mobility service area. You will be responsible for the cost of the entire trip if you travel outside the approved MTA area.

Question:
How can I tell if an address is in the MTA service area?
Answer:
On our web site, we have a map that can be used as a reference. The web site is http://www.taxiaccess.org. For specific address or street information, please contact MJM Call-a-Ride Customer Service at 410-664-2030 Monday through Friday from 8 am to 5 pm.

Question:
What should I do if I can not find my card?
Answer:
Always contact MJM Call-a-Ride Customer Service to report a lost or missing card. The card must be cancelled in order to prevent fraud. You will be charged $5.00 for a replacement card.

Question:
Who should I call if I have questions about program policies?
Answer:
Always contact MJM Call-a-Ride Customer Service if you have any questions regarding the Call-a-Ride Service at 410-664-2030. Customer service representatives are available to assist Monday through Friday. Do not rely on drivers and cab companies for policy information.

Question:
Can I use Call-a-Ride to transport my family or my friends?
Answer:
No. The card is not transferable. ONLY the person issued the Call-a-Ride card can use it to pay for fares. Failure to do so may result in an interruption of Call-a-Ride service. Note! Call-a-Ride cards will be immediately suspended due to any illegal, disruptive, or otherwise abusive behavior while using Call-a-Ride services. You may not be allowed to continue using Call-a-Ride service if you violate any policy.

If your question is not listed on this page, please call our customer service line at 410-664-2030.